Shipping & Returns
At Ziya’s Watch Store, we want you to feel confident when purchasing your watch. We carefully inspect orders before shipment and offer free U.S. returns subject to the conditions below.
Shipping
Orders are normally processed within 1–2 business days, excluding weekends and holidays. Once your order ships, you will receive tracking information by email.
Delivery times shown by the carrier are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control. For higher-value orders, we may use insured shipping and/or require a signature at delivery for additional protection.
Free 14-Day Returns
We offer free returns within the United States for 14 days from the date your order is delivered.
To qualify for a return, the watch must be in its original condition and include all original packaging, tags, manuals, warranty materials, accessories, and any other items supplied with the watch. The watch must be unworn, unused, undamaged, and free from scratches or other signs of wear. Protective films should remain intact when applicable.
Ziya’s Watch Store will provide a prepaid return shipping label for eligible U.S. returns.
Bracelet Sizing & Alterations
A watch that has been resized, engraved, customized, or otherwise altered at the customer’s request is not eligible for a change-of-mind return. This restriction does not limit any rights the customer may have if an item is defective, damaged upon arrival, or incorrect.
Damaged, Defective or Incorrect Orders
Please contact us as soon as possible if your order arrives damaged, appears defective, or you receive the wrong item. We will review the issue and, when appropriate, arrange return shipping, replacement, refund, or another suitable solution at no additional shipping cost to you.
Refunds
Returned merchandise will be inspected after we receive it. Once an eligible return is approved, the refund will be issued to the original payment method. Please allow additional time for your bank or credit-card company to process and post the refund.
Original expedited or upgraded shipping charges, if any, are generally non-refundable unless the return results from our error or a qualifying problem with the merchandise.
Return Shipping
For approved U.S. returns, we will provide a prepaid return label. Customers should use the provided label and follow the return instructions. Please do not send a watch back without first contacting us so that we can properly identify and process the return.
Order Delays or Cancellations
If we cannot ship an order within the timeframe originally promised, we will handle delay, cancellation, and refund options in accordance with applicable U.S. consumer-protection requirements.
Contact Us
If you have a question about shipping or would like to request a return, please contact Ziya’s Watch Store before sending merchandise back.